Total Quality Management: Tools and Techniques for Problem Solving
As an employee of TRW's System's Integration Group, I volunteered to work with a few other TRW volunteers to create a group level TQM training and facilitation program. We worked together to create a CIP model and five courses, each course building upon the previous.
The goal of the Tools and Techniques for Problem Solving course was to explore a large number of instruments that could be used to assist in the analysis and measurement of the process. At the end of the course, the participants could
- demonstrate how the Problem Solving Process works
- demonstrate the use of selected tools and techiques
- apply the tools and techniques to other situations besides problem solving
The next course in the series was TQM: Benchmarking.