Total Quality Management: Awareness
As an employee of TRW's System's Integration Group, I volunteered to work with a few other TRW volunteers to create a group level TQM training and facilitation program. We worked together to create a CIP model and five courses, each course building upon the previous.
The goal of the Awareness course was to familiarize participants with TQM concepts and terms. At the end of the course, the participants could
- define Total Quality Management
- describe fundamental elements of TQM
- define Continuous Improvement Process (CIP)
The next course in the series was TQM: Process Analysis.