Measurement Basics Workshop

ATSI was asked by their client to track and report performance statistics for courses and customer service. As a consultant to ATSI, I put together a one-hour stand-up workshop on understanding measurements.

The one-hour stand-up covered the following topics:

  • Why measure
  • Measure versus Metric versus Measurement
  • Leading and Lagging Indicators at Intervals
  • Process and Products
  • Objective versus Subjective Measures
  • Tools and Techniques
  • Preparing to Measure
  • Analyzing
Platform: 
Classroom
Client: 
Advanced Technology Solutions, Inc.
Role: 
Instructional Designer, Developer, Instructor, SME
Start: 
2008.05
End: 
2008.05
Sections: