Total Quality Management: Measurement
As an employee of TRW's System's Integration Group, I volunteered to work with a few other TRW volunteers to create a group level TQM training and facilitation program. We worked together to create a CIP model and five courses, each course building upon the previous.
The goal of the Measurement course was to explore the rationale and methods for quantifying various activities within a process, both before and after changing it, in order to determine affect of the change. At the end of the course, the participants could
- distinguish between a measure and an indicator
- identify what to measure
- execute "how-to" steps of process measurement
- analyze the measured data
- identify improvement opportunities
The next course in the series was TQM: Tools and Techniques for Problem Solving.