Total Quality Management: Measurement

As an employee of TRW's System's Integration Group, I volunteered to work with a few other TRW volunteers to create a group level TQM training and facilitation program. We worked together to create a CIP model and five courses, each course building upon the previous.

The goal of the Measurement course was to explore the rationale and methods for quantifying various activities within a process, both before and after changing it, in order to determine affect of the change. At the end of the course, the participants could

  • distinguish between a measure and an indicator
  • identify what to measure
  • execute "how-to" steps of process measurement
  • analyze the measured data
  • identify improvement opportunities

The next course in the series was TQM: Tools and Techniques for Problem Solving.

Platform: 
Classroom
Client: 
TRW
Role: 
Instructional Designer, Developer, Instructor, SME
Start: 
1992
End: 
1995
Sections: