Process Design

Articles that define process engineering and how other disciplines play a role.

Planning Drupal Sites - Resource and Training Site

The content in this site is now a Wiley/Wrox book. Drupal: The Guide to Planning and Building Websites

How do you make the default installation of Drupal into what you want? How do you know which modules you will need? How do you organize your content? How do you get your content into your site? How do you sustain a Drupal site?

This book helps you define what you want for your Drupal site, making it easier to do things like

Client: 
IDCM Innovations
Role: 
Subject Matter Expert and Author
Status: 
Open
Start: 
2010.01
End: 
2010.05
Platform: 
Web-Drupal
Sections: 
Technology: 

KDMD Portal Implementation

The USAID Knowledge Driven Microenterprise Development (KDMD) Portal is a Drupal-based portal of sites built on Drupal 6.x. My role with the QED Group included both liaising with QED’s web development vendor during the site development process and helping to build internal Drupal capacity among the KDMD team.

Responsibilities included

Client: 
QED Group LLC
Role: 
Requirements Analyst and Technical Assistant
Status: 
Open
Start: 
2009.08
End: 
2010.05
Platform: 
Web-Drupal
Sections: 
Technology: 

Electronic Information Management System Evaluation

The Vice President Information Technology for a major chemical company commissioned a study from Work Smart, Incorporated to conduct a concept study on the implementation and use of an electronic record and document management system (R&DMS) at the company's headquarters. The study would consist of the data collection, document analysis, and conceptual design/architecture phases of Work Smart’s methodology. There are two questions being answered in this study:

Client: 
Work Smart, Incorporated
Role: 
Business Consultant
Status: 
Closed
Start: 
1998
End: 
1998

Sections: 

Defining a Global Learning Environment

This project had multiple components. The first part was to help the client develop a model that represented five phases of a learner moving through a learning environment life-cycle. When defining any environment, you take into consideration all aspects of the environment. This includes the people, their needs, applicable processes, required and optional resources, and some form of structure to help hold it in place.

Client: 
MSU Global
Role: 
Process Designer and Facilitator
Status: 
Closed
Start: 
2007.11
End: 
2007.11
Platform: 
Meeting
Sections: 

Total Quality Management: Benchmarking

As an employee of TRW's System's Integration Group, I volunteered to work with a few other TRW volunteers to create a group level TQM training and facilitation program. We worked together to create a CIP model and five courses, each course building upon the previous.

The goal of the Benchmarking course was to explore how to compare your process and measures to the same type of process and measures used by a 'recognized leader' (either internal or external), focusing on internal TRW processes. At the end of the course, the participants could

Client: 
TRW
Role: 
SME reviewer and instructor
Status: 
Closed
Start: 
1994
End: 
1995
Platform: 
Classroom
Sections: 

Total Quality Management: Tools and Techniques for Problem Solving

As an employee of TRW's System's Integration Group, I volunteered to work with a few other TRW volunteers to create a group level TQM training and facilitation program. We worked together to create a CIP model and five courses, each course building upon the previous.

The goal of the Tools and Techniques for Problem Solving course was to explore a large number of instruments that could be used to assist in the analysis and measurement of the process. At the end of the course, the participants could

Client: 
TRW
Role: 
SME reviewer and instructor
Status: 
Closed
Start: 
1994
End: 
1995
Platform: 
Classroom
Sections: 

Total Quality Management: Measurement

As an employee of TRW's System's Integration Group, I volunteered to work with a few other TRW volunteers to create a group level TQM training and facilitation program. We worked together to create a CIP model and five courses, each course building upon the previous.

The goal of the Measurement course was to explore the rationale and methods for quantifying various activities within a process, both before and after changing it, in order to determine affect of the change. At the end of the course, the participants could

Client: 
TRW
Role: 
Instructional Designer, Developer, Instructor, SME
Status: 
Closed
Start: 
1992
End: 
1995
Platform: 
Classroom
Sections: 

Total Quality Management: Process Analysis

As an employee of TRW's System's Integration Group, I volunteered to work with a few other TRW volunteers to create a group level TQM training and facilitation program. We worked together to create a CIP model and five courses, each course building upon the previous.

The goal of the Process Analysis course was to explore the methodology of analytically reviewing an ongoing process with the intent of improving it efficiency. At the end of the course, the participants could

Client: 
TRW
Role: 
Instructional Designer, Developer, Instructor, SME
Status: 
Closed
Start: 
1992
End: 
1995
Platform: 
Classroom
Sections: 

Total Quality Management: Awareness

As an employee of TRW's System's Integration Group, I volunteered to work with a few other TRW volunteers to create a group level TQM training and facilitation program. We worked together to create a CIP model and five courses, each course building upon the previous.

The goal of the Awareness course was to familiarize participants with TQM concepts and terms. At the end of the course, the participants could

Client: 
TRW
Role: 
Instructional Designer, Developer, Instructor, SME
Status: 
Closed
Start: 
1992
End: 
1995
Platform: 
Classroom
Sections: 

Measurement Basics Workshop

ATSI was asked by their client to track and report performance statistics for courses and customer service. As a consultant to ATSI, I put together a one-hour stand-up workshop on understanding measurements.

The one-hour stand-up covered the following topics:

  • Why measure
  • Measure versus Metric versus Measurement
  • Leading and Lagging Indicators at Intervals
  • Process and Products
  • Objective versus Subjective Measures
  • Tools and Techniques
  • Preparing to Measure
  • Analyzing
Client: 
Advanced Technology Solutions, Inc.
Role: 
Instructional Designer, Developer, Instructor, SME
Status: 
Closed
Start: 
2008.05
End: 
2008.05
Platform: 
Classroom
Sections: 

Finding the Cause: Workshop for Technical Assistance Providers

MACC's mission is to build the capacity of the mid-Atlantic state education agencies to develop statewide systems of differentiated technical assistance for schools and districts identified for improvement. In this session, MACC wanted to build a shared understanding, amongst TA providers, of the data and processes used to help states identify causes of problem and appropriate solutions.
I was asked to create and present a session that would enable the participants to:

  • Recognize commonly used terminology and concepts associated with problem/cause analysis
Client: 
Mid-Atlantic Comprehension Center
Role: 
Instructional Designer, Developer, Instructor, SME
Status: 
Closed
Start: 
2006.01
End: 
2006.02
Platform: 
Classroom
Sections: 

Nextel Enterprise Pro Basics

This was an instructional design and web development project and an extension of the Process Design Course project. The purpose of this three-module course was to introduce Nextel process engineers to the basic functionality of Enterprise Pro.

I was responsible for:

Client: 
Nextel
Role: 
Instructional Designer and Technologist
Status: 
Closed
Start: 
2005.06
End: 
2006.11
Platform: 
Online
Sections: 

MSU Non-Traditional System

MSU partnered with Jenzabar to create a system to manage non-traditional training events. In other words, non-credit courses. Multiple departments within MSU were vested in the effort. MSU Global, as a leader in developing and delivering non-credit courses, was the lead in determining the requirements for the system.

As requirements and testing task leader, I was the technical liaison between MSU Global and the technology departments responsible for the development of the system. As technical liaison, my duties included:

Client: 
MSU
Role: 
Requirements Analyst and Task Leader
Status: 
Closed
Start: 
2006.09
End: 
2007.06
Platform: 
Client/Server

Sections: 

Process Design Course

In this project, I was asked to support the efforts of the quality engineers at Nextel while they designed a process improvement model that would later become ISO9000 compliant. Using my skills and experience executing and teaching process improvement and process redesign, I helped the engineers fine tune their model and flush out their documentation and tools.
During this process, I created the Process Design Course, ITTR-Engr-3300. The goals of this three-day classroom course were to help Nextel staff:

Client: 
Nextel
Role: 
Instructional Designer, Developer, Instructor, SME
Status: 
Closed
Start: 
2003.09
End: 
2005.10
Platform: 
Classroom
Sections: 

Process versus System

In today's world of do it better, do it faster, we often look to technology to save the day. There isn't anything wrong with looking to technology for opportunities to improve. The challenge arises when the technology is chosen before the process that needs to be improved is analyzed. This happens for many reasons. Some are just due to ignorance (we thought we had analyzed the process). Some reasons are due to arrogance (this is my department and this is the tool we will use). Others just don't realize the difference between a business process and a system process.