A View of Business Process Redesign
Process redesign is about change. There are countless methods and techniques used to describe the various processes and tools used to identify and implement change, similar to Facilitation and Instructional Design.
Process change occurs in many forms:
- From no process to an initial process
- From incremental improvements to an existing process to significant improvements
- From re-engineering using existing requirements to re-engineering based on new requirements.
Process redesign starts with process identification (e.g., bounding and mapping) and moves forward with an analysis to determine process issues, deficiencies, etc. Proceeding steps address how to improve or repair the process.
If well documented, the current process and the new process are key in planning a successful change management effort.