Understanding Measures, Metrics, and Measurements

I like to distinguish between measure, metric, and measurement because when it comes to process improvement, design, benchmarking, and re-engineering, there is a difference between

  • what you want to know (measure)
  • what it is that can be collected (metric)
  • when that information is available (interval)
  • what the measurement is against (process or product)
  • what the information means (indicator)

    Below is an example of what these differences look like working together.