What is cross-training? I used this term to describe a management approach I tried as a Project Business/Control Manager for TRW. A project business or control manager was responsible for managing the financial books of a government contract. The number staff in this office were often limited in order to keep total project costs down. The staff in these offices were typically delegated to specific business tasks, enabling each member of the staff to become very good at what they do.
I quickly learned that a three person office was like a three-legged stool, take one out and it falls over. So, I instituted a program in my project business office called cross-training. Basically, we took turns doing each others job while the other person was there to train and mentor. As the Project Business/Control Manager, I over saw the process to ensure that the training was happening efficiently while not interrupting the productivity of the office.
I participated as well. Each member of my staff got to be me as well. Of course I ran this by the Project Manager for approval and critical issues were handled by me directly while I briefed my staff on what it was I was doing. Each member of my staff got to brief the Project Manager as well as do the analysis and planning tasks that were part of my routine. When they were doing my job, I had to do theirs. I was quickly reminded of the details associated with processing travel and procurement orders, for example.
The program got the attention of the Senior Business Manager, the manager responsible for all project business managers in his area. He quickly saw it as an opportunity to groom new project business managers. As for me, I saw it as enabling my project business office to run smoothly, even in the absence of a staff member.
The results of the program were positive. When one of us was absent, the others were able to adjust and get the most important tasks done, keeping the core functions functioning. An unexpected, but nice, outcome came also. I believe we all came to respect the others position. You know how it is, the grass is always greener on the other side. Well, we each had a chance to be on the other side and the grass wasn't that green after all.
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